On the Web, there are two primary means for receiving information from a Web site – e-mail and forms. E-mail typically does not pose any major accessibility problems and allowing Web site users access to a contact e-mail address is a great usability and accessibility tool. Forms often provide a better means of communication. Forms can be submitted easily and do not require an e-mail program or Web service. With forms, one can also get the specific information needed. Forms can also pose accessibility problems.

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