Rediscovering Communication (UX Matters)
For Site Owners – User Experience – Web Writing
Blogs, wikis, emails, Web sites, virtual worlds, text messages—oh, my. Today we have more ways of communicating than ever. The challenge? If businesses aren’t careful, what they’re trying to say—and what their customers are trying to say—can get lost in the complexity. (Article dated: August 6, 2007)
